Effective November 1, 2026
Privacy Policy
DriveMax is based in Lake City, South Carolina. This policy explains what information we collect when you use DriveMax Repair, the wider DriveMax platform, and our websites — what we use it for, and what we never do with it.
DriveMax and all Affiliated Companies — DriveMax DMS (the dealer management system), DriveMax Tow (towing), DriveMax Repair (repair shop software), and DriveMaxMM (the mobile mechanic app) — together provide this service. In this policy, DriveMax means DriveMax together with its affiliated companies, whichever of these products you use.
What we collect
- Account and business details — your business name, contact details, and billing information when you start a trial or subscribe.
- Employee information — the names and email addresses of your team members. An employee's email address is their login ID.
- Records you enter — the information your business enters about its own customers, vehicles, repair orders, jobs, and payments. We hold and process these records on your business's behalf so you can run your shop on DriveMax Repair.
- Website forms — what you send through our waitlist, trial signup, and feedback forms.
- Server logs — standard technical logs (IP address, browser type, pages visited, and timestamps) created when anyone visits our sites.
How we use it
We use this information to run the service and your account, to bill subscriptions and pass-through costs, to provide support, and to send service notices — things like a billing problem or a change to these policies. If you joined a waitlist or asked for launch news, we use your contact details to send exactly that, and nothing else.
What we never do
We do not sell personal information. And we do not mine the customer records your business stores in DriveMax — not for advertising, not for our own marketing, not for anyone else.
Who we share with
Only the processors needed to operate the service: payment processors (Square and Authorize.net), our hosting and email providers, and similar vendors who work for us under contract to run DriveMax. We may also disclose information when the law requires it.
Cookies
Our sites use essential and session cookies — the kind needed to keep you signed in and the service working. We do not use advertising trackers.
Retention and deletion
We keep account data while the account is active, and you can export your records from the service. After an account closes, you may request deletion of your data. We'll delete it except where the law requires us to retain records — for example, billing records.
Security
All traffic runs over HTTPS. Passwords are stored hashed, never in plain text. Access inside an account is role-based, so your team sees only what their role allows.
Your choices
Contact us to access, correct, or delete your own account information, or with any privacy question: through the feedback form or by phone at (854) 236-6444.
Changes
If we change this policy in a material way, we'll announce the change in advance and post the updated policy here with a new effective date.